Privacy Policy


Please read our Privacy Policy carefully and completely before using the MedSearch Zambia mobile app (the “mobile application”), which is owned and built by MedSearch Zambia Ltd. This page or document (softcopy or hardcopy) informs you of our policy regarding the collection, use and disclosure of personal information attached to the access and use of the mobile application. If you choose to use MedSearch, then you agree to the collection and use of information in relation with this policy

What information do we collect?

For a better experience while using the MedSearch Zambia app, we collect personally identifiable information, including but not limited to your firstname, lastname, email and mobile number from you when you register.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: • To personalize your experience (your information helps us to better respond to your individual needs). • To identify and verify your identity when you login, request for a password reset or change your mobile device. • To improve our service offerings (we continually strive to improve our service offerings based on the information and feedback we receive from you). • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs). • Carry out business intelligent analytics to observe trends in the use of our applications and help us make data-driven decisions concerning our product offering. • To process transactions such as your subscription payment or delivering a service requested by you. • To send periodic emails and SMS. The email address and/or mobile number you provide during registration, may be used to send you information and updates pertaining to your subscription, in addition to receiving occasional company news, updates, related products or service information.

How do we protect your information?

We value your trust in providing us your Personal Information, thus we are striving to use
commercially acceptable means of protecting it.
Your personally identifiable information, whether public or private, will not be sold, exchanged,
transferred, or given to any other company for reason whatsoever, without your consent.
We implement a variety of security measures to maintain the safety of your personal information when
interacting with our application. We protect your information using technical and administrative
security measures to reduce the risks of loss or misuse.
The security of your personal information is important to us, but remember that no method of
transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to
use commercially acceptable means to protect your Personal Information, we cannot guarantee its
absolute security.

Do We Use Cookies?

We Do Not Use Cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information collected through the Medsearch Zambia app.
This does not include trusted third parties who assist us in operating our website and mobile
application, conducting our business or servicing you, so long as those parties agree to keep this
information confidential. We may also release your information when we believe release is
appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property
or safety. However, non-personally identifiable information may be provided to other parties for
marketing, advertising, or other uses.

Third-Party Links

Occasionally, at our discretion, we may include or offer third party products or services in our
applications. These third parties have separate and independent privacy policies. We therefore have
no responsibility or liability for the content and activities of these linked third parties. Nonetheless, we
seek to protect the integrity of our applications and welcome any feedback about these sites.

User Consent

By using our application, you consent to our privacy policy.

Changes to our Privacy Policy

This Privacy Policy is effective as of (20th April, 2020) and will remain in effect except with respect to
any changes in its provisions in the future, which will be in effect immediately after being posted on
this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this
Privacy Policy periodically. Your continued use of our application after we post any modifications to
the Privacy Policy on this page will constitute your acknowledgment of the modifications and your
consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email
address or SMS you have provided us, or by placing a prominent notice on our web app.

Contacting Us

If you have any questions or suggestions regarding our Privacy Policy, do not hesitate to contact us.